Zena Fitch - Customer Services Manager (Direct)

When customers invest in SIMS, we want them to get the best value possible out of their investment.  It’s my role to ensure our customers are up-to-date with latest developments so that they can make the most of their MIS.  I’m always keen to take up any opportunity to showcase SIMS products to customers.  I’ve witnessed so many schools – their staff, parents and pupils – being able to demonstrate a clear, measurable benefit since their implementation of SIMS, it’s hard not to evangelise about our products!

I work closely with schools, academies and local authorities who have purchased an enhanced SIMS support contract. This includes software update sessions, e-updates and visits to schools to work strategically with leadership teams. I also help deliver the annual SIMS Direct Live events, in close collaboration with our events team, for those schools and academies who purchase SIMS directly from us.

Building and maintaining customer relationships continues to be one of the most enjoyable aspects of my role in the 12 years I’ve been with SIMS.  I particularly relish the involvement I have with those schools I‘ve supported from the very first implementation of SIMS all the way through their development path to becoming a Partnership School.

I’m also delighted with how the SIMS Direct events have evolved, building on good practice to provide valued events to our increasing customer base of schools and academies as well as providing the opportunity for SIMS teams and customers to forge stronger relationships and collaborative working. This year our guest speaker was from a school who provide reports to parents online via SIMS Learning Gateway, a great feeling of satisfaction for me as I first demonstrated SIMS to the school in Feb 2009!

Read about our other staff at Capita SIMS: