Amazing on demand support options

SIMS personalised support services to keep you informed, up to date and help you get the most out of SIMS.

Whole support

Our full package features curriculum support, expert on-site support and a dedicated customer service manager who will visit and help you shape your three year strategic plan.

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Understand how our plans compare:

On-site visits
Termly visits tailored to your needs to assist you in any SIMS or technical task you require
Curriculum support
All your ICT support under one umbrella – on your curriculum network and operating systems, a range of supported software, and your peripheral devices such as printers, whiteboards, classroom computers and laptops
Strategic support
Strategic support from your customer service manager and on-site overviews to your management teams to raise awareness of SIMS
Support for other software
Support for more than just SIMS – covering Microsoft packages, anti-virus packages and much more
Network support
Supporting SIMS and other applications regardless of where they sit on your network, plus advice and guidance to school technicians
SLT overviews
SIMS overviews for your Senior Leadership Team to support school planning from your Customer Service Manager
System recovery
Help recovering SIMS data but also operating systems, documents, software and anti-virus in event of a system failure
Email and helpdesk support
Personalised support from a helpdesk analyst to talk through issues, and if required access your system to provide a resolution quickly
Support for your SIMS suite
Maximise your investment and get the most out of SIMS with a named customer service manager
Information and networking events
Keep informed and up to date through support overview sessions, termly software updates and SIMS Direct events
Database recovery
Help recovering SIMS data in event of a system failure

Admin ICT support

Telephone, remote and on-site SIMS support plus advice and guidance for your technician.

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Support for other software
Support for more than just SIMS – covering Microsoft packages, anti-virus packages and much more
Network support
Supporting SIMS and other applications regardless of where they sit on your network, plus advice and guidance to school technicians
SLT overviews
SIMS overviews for your Senior Leadership Team to support school planning from your Customer Service Manager
System recovery
Help recovering SIMS data but also operating systems, documents, software and anti-virus in event of a system failure
Email and helpdesk support
Personalised support from a helpdesk analyst to talk through issues, and if required access your system to provide a resolution quickly
Support for your SIMS suite
Maximise your investment and get the most out of SIMS with a named customer service manager
Information and networking events
Keep informed and up to date through support overview sessions, termly software updates and SIMS Direct events
Database recovery
Help recovering SIMS data in event of a system failure

SIMS support

Telephone, remote and on-site SIMS support.

Learn more

Email and helpdesk support
Personalised support from a helpdesk analyst to talk through issues, and if required access your system to provide a resolution quickly
Support for your SIMS suite
Maximise your investment and get the most out of SIMS with a named customer service manager
Information and networking events
Keep informed and up to date through support overview sessions, termly software updates and SIMS Direct events
Database recovery
Help recovering SIMS data in event of a system failure

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