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Enhanced SIMS Support

Here when you need us

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When you’ve got a question to ask, it helps to know that you have the very best support in place. You can choose from three different levels of support, ensuring that you have the right back-up in place to meet the specific needs of your school. Each of our support options will keep you informed and up-to-date with access to a local Customer Success Manager (CSM), invites to regular webinars and discounts on training and consultancy.

Our flexible support options include:

Whole Support

  • Expert service desk support

    telephone, email, remote and re-active onsite support visits to support your SIMS application suite

  • A dedicated Customer Success Manager (CSM)

    offering senior leadership team overviews, strategic support to maximise the benefit of your Whole Support consultancy visits, as well as enhanced guidance documentation, newsletters and webinars

  • Termly onsite visits

    to meet your additional expert support services requirements

  • Support for other specified software

    including Microsoft and anti-virus packages

  • Support for your curriculum network

    as well as operating systems and a range of supported software

  • Network support

    for SIMS and other applications

  • Database recovery service

    using the data from your most recent viable backup

  • System recovery

    re-installation of the supported SIMS and FMS software plus operating system

  • Discounted rates

    on training, school-based consultancy and installations

  • General advice on systems and software

Download the Whole Support agreement

Admin ICT Support

  • Expert service desk support

    telephone, email, remote and re-active on-site support visits to support your SIMS application suite

  • A dedicated Customer Success Manager (CSM)

    offering senior leadership team overviews, enhanced guidance documentation, newsletters and webinars

  • Support for other specified software

    including Microsoft and anti-virus packages

  • Network support

    for SIMS and other applications

  • Database recovery service

    using the data from your most recent viable backup

  • System recovery

    re-installation of the supported SIMS and FMS software plus operating system

  • Discounted rates

    on training, school-based consultancy and installations

  • General advice on systems and software

Download the Admin ICT Support agreement

SIMS Only Support

  • Expert service desk support

    telephone, email, remote and re-active onsite support visits to support your SIMS application suite

  • A dedicated Customer Successs Manager (CSM)

    offering enhanced guidance documentation, newsletters and webinars

  • Database recovery service

    using the data from your most recent viable backup

  • Discounted rates

    on training, school-based consultancy and installations

  • General advice on systems and software

Download the SIMS Only Support agreement

We would like to express our sincere gratitude for the support from members of the Capita team in all areas. Thanks go to the help desk for resolving our issues promptly and efficiently, and many thanks go to our Customer Success Manager. We have been involved with Capita for many years and have found our working partnership to be excellent in helping us flourish. 

Pat Addison, School Business Manager, Wigmore Primary School 

Want to know more?

0800 170 1732
Compare the best support option for your school
Read terms and conditions
Compare support options
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