When you’ve got a question to ask, it helps to know that you have the very best support in place. You can choose from three different levels of support, ensuring that you have the right back-up in place to meet the specific needs of your school. Each of our support options will keep you informed and up-to-date with access to a local Customer Success Manager (CSM), invites to regular software update events and discounts on training and consultancy.
Our flexible support options include:
Whole Support
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Expert service desk support
telephone, email, remote and re-active onsite support visits to support your SIMS application suite
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A dedicated Customer Success Manager (CSM)
offering senior leadership team overviews, strategic support to maximise the benefit of your Whole Support consultancy visits, as well as enhanced guidance documentation, newsletters and webinars
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Termly onsite visits
to meet your additional expert support services requirements
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Support for other specified software
including Microsoft and anti-virus packages
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Support for your curriculum network
as well as operating systems and a range of supported software
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Network support
for SIMS and other applications
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Database recovery service
using the data from your most recent viable backup
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System recovery
re-installation of the supported SIMS and FMS software plus operating system
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Discounted rates
on training, school-based consultancy and installations
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General advice on systems and software
Admin ICT Support
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Expert service desk support
telephone, email, remote and re-active on-site support visits to support your SIMS application suite
-
A dedicated Customer Success Manager (CSM)
offering senior leadership team overviews, enhanced guidance documentation, newsletters and webinars
-
Support for other specified software
including Microsoft and anti-virus packages
-
Network support
for SIMS and other applications
-
Database recovery service
using the data from your most recent viable backup
-
System recovery
re-installation of the supported SIMS and FMS software plus operating system
-
Discounted rates
on training, school-based consultancy and installations
-
General advice on systems and software
SIMS Only Support
-
Expert service desk support
telephone, email, remote and re-active onsite support visits to support your SIMS application suite
-
A dedicated Customer Successs Manager (CSM)
offering enhanced guidance documentation, newsletters and webinars
-
Database recovery service
using the data from your most recent viable backup
-
Discounted rates
on training, school-based consultancy and installations
-
General advice on systems and software
Capita SIMS Enhanced Support has been a great benefit to our academy trust. Knowing that I have immediate access to the right support, as and when I need it, enables me to provide an exceptionally high level of service to my colleagues.
Tony Cartwright, Systems Manager, The Brunts Academy Trust